Frequently Asked Questions
Planning a wedding or event comes with lots of questions. We have gathered the ones we are asked most often to help you understand how LLWE works, what to expect during the planning process and what happens on the day itself.
Can’t find the answer you need? Please get in touch and we will be happy to help.
Booking & Payments
How do I secure my date?
Your date is secured once you have accepted your quotation and we have received your Booking Fee.
Many of our flowers, venue styling pieces and hire items are available in limited quantities, so we recommend confirming your booking as early as possible.
How much is the Booking Fee?
Our Booking Fee is 25% of the quotation value, subject to a minimum payment of £250.
It secures your Event Date and allows us to reserve our time, team, workshop capacity and stock for your Wedding or Event.
Is the Booking Fee refundable?
No. The Booking Fee is non-refundable.
Once your booking is confirmed, we begin reserving staff time, planning resources, workshop capacity and products specifically for your Event.
How long is my quotation valid?
Quotations are valid for 14 days, unless otherwise stated.
After this period, prices may need to be reviewed due to changes in flower costs, supplier pricing, availability or transport costs.
Do you have a minimum spend?
Yes. Our minimum booking value is £1,000.
This allows us to dedicate the time, planning and professional installation that every LLWE client receives, ensuring every Wedding and Event is delivered to the same high standard.
If you are unsure whether your ideas fit within your budget, please speak to us and we will be happy to discuss the available options.
Can I spread the cost?
Yes.
We offer flexible monthly instalment arrangements, provided your account is paid in full no later than 30 days before your Event Date.
For example, if your Event is 13 months away, you may choose to spread the remaining cost across the 12 months leading up to your final payment date.
Can I pay by cash?
Yes. We accept payment by bank transfer, debit card, credit card or cash.
Payment by cash does not alter the price of your booking, and we do not offer discounts for cash payments.
Where do i send payment?
Our bank details are shown at the bottom of every quotation and invoice.
You’ll find everything you need to make payment, including:
- Account Name
- Account Number
- Sort Code
- IBAN
- BIC/SWIFT Code (for international payments)
Our VAT Registration Number is also displayed on your quotation and invoice where applicable.
If you have any difficulty locating these details, please don’t hesitate to contact us and we’ll be happy to help.
When is my second payment due?
A second payment of 25% of the quotation value is due six months before your Event Date.
When is my final payment due?
The remaining balance is due no later than 30 days before your Event Date.
Why haven’t I received an invoice yet?
Until your Final Planning Meeting, your booking remains as a quotation within our accounting system.
This allows us to amend guest numbers, quantities and styling details without repeatedly issuing revised invoices.
Once your final details have been agreed, your quotation is converted into an invoice. All payments already received appear as credits, leaving only the outstanding balance to pay.
Do you issue payment receipts?
We do not normally issue separate payment receipts.
Once your final balance has been received, we will send you an updated invoice showing all payments made and confirming that your account is Paid in Full.
Planning Your Wedding or Event
When will my Final Planning Meeting take place?
Your Final Planning Meeting is normally arranged approximately five to six weeks before your Event Date.
We will contact you nearer the time to arrange a convenient appointment.
Does the Final Planning Meeting have to be in person?
No.
Depending on the complexity of your Wedding or Event, the meeting may take place in person or by telephone.
For more detailed celebrations, or where you would like to view products in our showroom, we may recommend meeting face to face.
Can we visit your showroom?
Yes.
Our showroom is located in Alexandria, West Dunbartonshire, and visits are strictly by appointment only.
Appointments allow us to prepare for your visit and give you our full attention.
Can I make changes after booking?
Yes. It is completely normal for plans to evolve.
We are happy to accommodate additions, increases in quantities and small reductions resulting from final guest numbers wherever reasonably possible.
However, significant reductions or the removal of major products or services after confirmation are unlikely to be possible. Your booking reserves our staff, workshop time, stock and installation capacity specifically for your Event Date.
What happens if I need to postpone?
Where possible, we will transfer your booking to a new date, subject to availability.
If your Event is moved to a venue outside our normal operating area, this will be treated as a cancellation of the original booking. Any refund of monies already paid will remain at the discretion of LLWE Limited.
Please contact us as soon as possible if your plans change.
Venue Setup & Your Event Day
When will you decorate our venue?
Where possible, we complete most indoor styling on the day before your Event.
If access is not available, we will liaise directly with your venue to arrange early morning access and complete the installation before your guests arrive.
Every setup is planned individually around venue access, timings, travel and the complexity of your styling.
When will my bridal flowers be delivered?
Bridal bouquets and other personal flowers are usually delivered at approximately 10:00am on the wedding morning.
If we need to complete venue installation early that morning, we will still avoid disturbing the bride while she is getting ready wherever possible.
What happens if we are planning an outdoor ceremony?
Outdoor ceremonies are always weather dependent.
We will monitor the forecast and offer honest guidance based on our experience of local conditions, including rain, wind and excessive heat.
The decision to hold the ceremony outdoors remains with the couple. However, the decision to install LLWE flowers, venue styling, décor and hire items outdoors remains with LLWE Limited.
If conditions may damage our products, affect the appearance of the installation or create a health and safety concern, we may dress the indoor ceremony area instead.
Wherever possible, we will discuss any concerns with you and your venue in advance.
Will you move our ceremony arch after the ceremony?
Large structures such as arches, arbours and moongates are not normally moved after installation.
This is due to health and safety, available time, access and the risk of damage.
If you would like a feature to remain visible later in the day, we will discuss the most suitable position during the planning process.
Do you repurpose ceremony flowers?
Yes.
Where repurposing forms part of your agreed design, our team will relocate and restyle the flowers exactly as planned.
This may include moving aisle flowers, signing-table arrangements, pedestal flowers or other agreed floral displays into the reception space.
Can family members or venue staff move flowers or décor?
Personal items supplied by you, your family or another supplier may be moved by whoever is responsible for them.
However, flowers, venue styling, décor and hire items supplied by LLWE Limited must not be moved, repositioned or dismantled by clients, guests, venue staff or third-party suppliers unless this has been expressly agreed with us in advance.
This ensures that items are positioned exactly as planned and helps protect our stock, our installations and everyone involved from unnecessary health and safety risks.
Venue staff have their own responsibilities on the day and may not have the time or staffing available to move personal decorations. If you would like venue staff to move any items that do not belong to LLWE Limited, this must be discussed and agreed directly with the venue during your planning process.
Do we need to clear anything away?
No. Once your celebration begins, your only responsibility is to enjoy your day.
We will return at a time agreed with your venue to dismantle and collect flowers, styling, décor and hire items supplied by LLWE Limited.
Items supplied by other companies, or brought by you, your family or friends, remain the responsibility of their owner and must be collected by the appropriate person or supplier.
Flowers, Candles & Personal Decorations
Can you recreate a Pinterest image exactly?
Inspiration photographs are a helpful way to show us the style, colours and overall feeling you would like.
However, flowers are natural and seasonal products, so exact replication cannot be guaranteed.
We will always work to achieve the agreed look and use suitable alternatives where necessary while maintaining the overall design.
Do you supply real candles?
No. LLWE Limited supplies LED candles only.
This is part of our commitment to health and safety and reflects the policies and operating procedures of the venues we work with.
Our LED candles create a warm, realistic effect without the risks associated with naked flames.
Can we supply some of our own decorations?
Absolutely.
Many couples choose to include personal decorations, photographs, signage or sentimental items within their Wedding or Event.
We are happy to discuss how these can complement the flowers and venue styling supplied by LLWE Limited.
If you would like our team to unpack, prepare, style, position, relocate or pack away your own items, an appropriate labour charge may apply. Any additional work will be discussed in advance and included within your quotation.
Areas, Insurance & General Information
Do you cover our area?
We primarily work throughout Loch Lomond and the surrounding area, as well as selected venues slightly further afield.
Please tell us your venue when enquiring. If it falls outside our normal operating area, we will let you know before a booking is confirmed.
Should we arrange Wedding Insurance?
Yes.
We strongly recommend arranging comprehensive Wedding Insurance as soon as your booking is confirmed.
For corporate events and private functions, clients should ensure they have suitable insurance relevant to their Event.
Are you insured?
Yes.
LLWE Limited carries appropriate Public Liability Insurance for the services we provide.
Do you photograph your work?
Yes.
We photograph our flowers, venue styling and installations before guests arrive for use in our portfolio, website, social media and marketing materials.
Our photographs focus on the work we have created rather than on individual guests wherever reasonably possible.
Why choose LLWE Limited?
With more than 30 years of experience, LLWE Limited has built its reputation on beautiful flowers, professional venue styling, careful planning and exceptional service.
From your first enquiry until the final LLWE item is collected after your Event, we work closely with you, your venue and your suppliers to help everything run as smoothly as possible.