Loch Lomond Weddings & Events
Terms & Conditions 2025
SERVICE PROVISION
Our services are limited to the specific items outlined on your invoice, this must be
checked and agreed when requested.
PAYMENT
Deposit payment to secure booking: A non-refundable 25% booking fee or minimum £250.00 will be
taken to process and secure your booking with us. This booking fee is non-refundable.
Payment Options: Your booking is guaranteed as soon as we receive your deposit payment. After you
book your event with us, a second payment of 25% of your amount is due 6 months prior to your date with
the remaining balance of the total fee for our services required within 30 days of your wedding or event.
If your wedding or event is less than 4 weeks from the date of your booking our services, we shall make a
special arrangement with you for your payment options.
If you choose to make your payments in monthly instalments, the instalment amounts must be agreed in
advance with us via email.
All monies paid by you are completely non-refundable in the event you cancel your booking.
Balance payment: The full balance for our services is due 1 month prior to your event date and an invoice
will be sent to you in advance of this date
Amendments: Once your initial quotation has been sent, you can make changes up to one month prior to
your event date. We allow reductions to the products and services we are to provide to you of up to 10% of
your overall quotation value.
Removal of Items – items can be removed free of charge up until 6 months prior to your wedding,
anything removed within 6 months of your wedding date will incur a cancellation fee of 50% of the item
cost.
Cancellations and change of event date: Bookings are transferable by you to another date within 18
months of the original booking (subject to our availability).
For any bookings postponed, please note that prices quoted for the original date are subject to change
and a new quote/invoice may need to be reissued.
We reserve the right to cancel your booking in the following circumstances:
If the venue is closed on the day of your event due to circumstances beyond our control.
In the event of exceptional circumstances that may jeopardise the safety of our sta such as terrorism, a
crime incident, or forces of nature such as earthquakes, flooding or extreme bad weather conditions like
snow or ice.
Refunds: In the event of cancellation of your wedding date, refunds will not be issued in respect of your
deposit or any payments made prior to the event.
Accepted payments: Payments can be accepted via bank transfer or a credit card link can be request if
preferred.
PHOTOGRAPHS
You hereby give us your permission to arrange for images/video footage to be taken of our work and these
images may be used for our portfolio, website and any marketing materials/collateral. Photos and video
footage taken by us of our work remain our property. Our photos are not to be reproduced, copied or
edited in any way by you or any third party without our prior permission via email to do so.
STOCK DAMAGE
In the event of severe damage or loss of hired goods, we reserve the right to charge you for the full
replacement value. Substitute items will not be accepted.
CONFIDENTIALITY AND PERSONAL DATA
Your booking, event date, contact details (address, phone, email), & bank details will be treated with
complete confidentiality.
COMPLAINTS AND DISPUTES
We fully anticipate that you will be delighted with our services, but if you have any complaints, in the first
instance you should raise them with us in writing via email to admin@lochlomondweddings.co.uk within
21 days of the date of the event in order for our complaints procedure to be processed. We shall try to
resolve any disputes with you quickly and efficiently