LLWE Limited
Terms & Conditions
Weddings, Corporate Events & Venue Styling
Version 1.0
Effective from July 2026
About These Terms & Conditions
These Terms & Conditions are designed to clearly explain how we work and to ensure that both you and LLWE Limited have a clear understanding of what to expect throughout your planning journey.
Our aim is to provide a professional, friendly and reliable service whilst ensuring expectations are clear from the outset.
If you have any questions about anything contained within these Terms & Conditions, we will always be happy to explain it.
Definitions
Throughout these Terms & Conditions:
“LLWE Limited”, “We”, “Us” and “Our” refer to LLWE Limited.
“You” and “Your” refer to the client(s) named on the quotation.
“Booking Fee” means the non-refundable payment required to secure your Event Date.
“Event” means the wedding, corporate event, celebration or function detailed on your quotation.
“Event Date” means the agreed date of your Event.
These Terms & Conditions apply to all quotations, bookings, invoices and services supplied by LLWE Limited.
Payment of your Booking Fee confirms that you have read, understood and accepted these Terms & Conditions in full.
- Booking Confirmation
Your booking is confirmed once:
- Your quotation has been accepted.
- We have received your Booking Fee.
The Booking Fee is 25% of the quotation value, subject to a minimum payment of £250.
Your Booking Fee secures your Event Date and allows us to begin planning your Event. It also reserves our experienced team, workshop schedule, flowers, venue styling, décor, hire items and installation capacity exclusively for your Event.
- Quotation Validity
All quotations issued by LLWE Limited are valid for 14 days from the date of issue unless otherwise stated.
If your quotation has not been accepted within this period, we reserve the right to review and amend our prices before accepting your booking.
Due to fluctuations in supplier pricing, seasonal flower availability, transport costs and other factors outside our control, quotations may need to be revised before they can be accepted.
Any revised quotation will always be discussed with you before your booking is confirmed.
- Payment Schedule
Our standard payment schedule is as follows:
- Booking Fee – 25% of the quotation value (subject to a minimum payment of £250).
- Second Payment – A further 25% of the quotation value, due six months before your Event Date.
- Final Planning Meeting – Normally arranged approximately five to six weeks before your Event. A reminder will be sent as part of our normal planning process to arrange a convenient appointment.
- Final Balance – The remaining balance is due no later than 30 days before your Event Date.
Payments may be made by bank transfer, debit card, credit card or cash.
Monthly Instalment Option
We understand that many clients prefer to spread the cost of their Event over the planning period.
If you wish, you may make one payment each month towards your booking, provided your account is paid in full no later than 30 days before your Event Date.
Monthly instalments are flexible and can be tailored to suit your individual circumstances.
If you would like to arrange a monthly payment plan, we will be happy to discuss an arrangement that works for you.
How Our Invoicing Process Works
Until your Final Planning Meeting, your booking remains as a quotation within our accounting system.
This allows us to amend guest numbers, quantities and styling details without continually issuing revised quotations or invoices.
At your Final Planning Meeting, once all details have been agreed, your quotation is converted into your final invoice.
Any payments already made, including your Booking Fee and subsequent payments, are automatically transferred to your invoice as credits.
Your invoice will clearly show:
- The total value of your booking.
- All payments received.
- The remaining balance due.
Once your final payment has been received, we will issue an updated invoice marked “Paid in Full.”
We do not normally issue separate payment receipts.
- Final Planning Meeting
Your Final Planning Meeting is an opportunity for us to confirm every detail of your Event.
This typically includes:
- Guest numbers
- Table layouts
- Floral requirements
- Venue styling
- Hire items
- Ceremony or event arrangements
- Delivery arrangements
- Collection arrangements
- Timings
Depending upon the complexity of your Event, this meeting may take place in person or by telephone.
Following this meeting, your quotation becomes your final invoice.
- Changes to Your Booking
We understand that plans naturally evolve during the planning process and we will always do our best to accommodate reasonable amendments.
Typical changes include:
- Adding flowers or venue styling.
- Increasing guest numbers.
- Small reductions in guest numbers.
- Minor adjustments to quantities.
- Changes to table layouts.
Small reductions resulting from final guest numbers will usually be accommodated where reasonably possible.
However, significant reductions to the overall value of your booking or the removal of major flowers, venue styling, décor, hire items or services after your booking has been confirmed are unlikely to be possible.
When you book with LLWE Limited, you are reserving far more than flowers and décor.
You are reserving our experienced team, workshop schedule, production time, stock, venue styling, hire items and installation capacity exclusively for your Event Date.
Because these resources are committed specifically to your Event, we may decline other bookings for the same date or reserve products solely for your use.
Where practical, we will always try to suggest alternative ways of using the value already allocated within your booking rather than simply removing items.
Requests for significant reductions remain entirely at the discretion of LLWE Limited.
- Cancellation & Postponement
Cancellation
Your Booking Fee is non-refundable.
Payments made to LLWE Limited are made in consideration of the planning, preparation, production time, staffing, stock reservation and services provided in preparation for your Event.
As these commitments begin from the point of booking, payments already made remain non-refundable in the event of cancellation.
Any bespoke items already ordered, manufactured or prepared specifically for your Event will remain payable.
If your booking is cancelled within 30 days of your Event Date, the full outstanding balance becomes immediately payable.
Postponement
We understand that, occasionally, Event Dates need to change.
Where possible, we will happily transfer your booking to an alternative date, subject to the availability of our team and the flowers, venue styling, décor and hire items included within your booking.
If we are unavailable on your proposed new date, or if the postponement results in significant additional costs or changes to the scope of your booking, we will discuss the available options with you.
Should your Event be moved to a venue outside LLWE Limited’s normal operating area, this will be treated as a cancellation of the original booking.
Any refund of monies already paid will remain entirely at the discretion of LLWE Limited, taking into account the work already undertaken, products reserved and commitments made in preparation for your Event.
- Venue Access, Installation & Collection
Our installation schedule is carefully planned around each individual Event, taking into account venue access, ceremony or event timings, travel distances and the complexity of each installation.
Where possible, we will arrange access to your venue on the day before your Event to complete as much of the indoor styling and installation as possible.
Outdoor ceremony areas are normally installed on the morning of the ceremony to ensure everything is presented at its very best.
If access to the venue on the previous day is not available, we will liaise directly with the venue to arrange early morning access wherever possible, allowing sufficient time to complete the installation before your guests arrive.
Should access arrangements change or present any challenges, we will work closely with both you and your venue to agree the most appropriate solution. Our priority is always to ensure that everything is completed to the highest possible standard and ready in plenty of time for your Event.
All flowers, venue styling, décor and hire items supplied by LLWE Limited remain the property of LLWE Limited unless specifically purchased.
Following your Event, we will return at a time pre-arranged with your venue to carefully dismantle and collect our flowers, venue styling, décor and hire items.
Once your day has begun, your only responsibility is to enjoy your Event—we’ll take care of everything else.
- Working with Your Venue
At LLWE Limited, we pride ourselves on building positive working relationships with the venues we work alongside.
We recognise that every venue operates differently, with its own procedures, access arrangements and operational requirements.
Our aim is always to work in partnership with your venue to ensure that your Event runs as smoothly as possible whilst minimising disruption to venue staff, other suppliers and guests.
Wherever possible, we will liaise directly with your venue regarding access times, installation, collection and any practical arrangements relating to the services we are providing.
If circumstances change, we will work with both you and your venue to find the most appropriate solution.
We believe that good communication and careful planning are key to delivering a seamless experience, allowing you to relax and enjoy your Event, knowing that every detail is being managed professionally behind the scenes.
- Outdoor Ceremonies
Outdoor ceremonies are always subject to weather conditions.
The decision as to whether your ceremony takes place indoors or outdoors always rests with you as a couple, in consultation with your venue and celebrant.
LLWE Limited will always provide professional guidance based upon our experience of local weather conditions, venue logistics and the practicalities of outdoor installations.
Factors including rain, strong winds, excessive heat and rapidly changing weather conditions may all influence our recommendations.
Whilst the decision to proceed with an outdoor ceremony is ultimately yours, the decision to install LLWE Limited’s flowers, venue styling, décor and hire items outdoors remains entirely at the discretion of LLWE Limited.
Where we believe weather conditions may damage our products, compromise the quality of the installation or present a health and safety risk, we reserve the right to relocate the styling indoors or amend the installation accordingly.
This decision is made to protect our flowers, venue styling, décor, hire items, the safety of guests and our installation team, whilst ensuring your Event is presented to the highest possible standard.
Wherever possible, we will discuss any concerns with you in advance and work with you and your venue to achieve the best possible outcome.
- Ceremony Features & Large Installations
Large ceremony features, including arches, arbours, moongates, floral backdrops and similar installations, are installed in their agreed location before the ceremony.
For health and safety reasons, these features are not normally moved between the ceremony and reception.
If a feature is required later in the day for speeches, cake cutting, photographs or the first dance, this should be discussed during the planning process so that the most appropriate location can be agreed from the outset.
- Repurposing Flowers
Repurposing flowers is one of the ways we help our couples achieve maximum impact and value from their floral investment.
Where flowers have been identified for repurposing as part of your agreed design, LLWE Limited will carefully relocate and restyle them throughout your Event in accordance with your agreed plans.
This may include aisle arrangements, pedestal flowers, signing table flowers, ceremony arrangements or other agreed floral displays.
Repurposing forms part of the service we provide and will be carried out in accordance with the design agreed during your planning process.
- Fresh Flowers
Fresh flowers are natural seasonal products.
Whilst every effort will be made to achieve the agreed style, colour palette and overall design, exact replication of inspiration photographs cannot be guaranteed.
Flower varieties, colours and sizes may vary depending upon seasonal availability and quality.
Should any flower become unavailable, LLWE Limited reserves the right to substitute suitable flowers of equal or greater quality and value whilst maintaining the overall style and design of your Event.
- Candles
Venue fire regulations and health and safety requirements will always take precedence.
Where naked flames are not permitted, LLWE Limited will supply LED candles or other suitable alternatives.
- Photography
LLWE Limited reserves the right to photograph our flowers, venue styling, décor and installations before guest arrival for use within our portfolio, website, social media and other marketing materials.
Wherever reasonably possible, photographs will focus on our work rather than individual guests.
- Damage & Loss
Clients are responsible for the loss of or damage to any flowers, venue styling, décor and hire items caused by themselves, their guests or third-party suppliers.
Normal wear and tear resulting from the intended use of our products is expected and accepted.
However, where items are lost, broken, stained beyond reasonable cleaning, misused or damaged through negligence, the cost of repair or replacement may be charged.
- Force Majeure
LLWE Limited shall not be liable for any failure to fulfil its obligations where such failure results from circumstances beyond our reasonable control, including but not limited to severe weather, flooding, road closures, accidents, venue closures, government restrictions, pandemics, industrial action or supplier failure.
- Insurance
For weddings, we strongly recommend that couples arrange comprehensive Wedding Insurance as soon as their booking is confirmed.
For corporate events and private functions, we recommend that clients ensure they have appropriate insurance cover relevant to their Event.
- Liability
LLWE Limited maintains appropriate Public Liability Insurance.
Our total liability shall not exceed the total value of the services supplied under your booking.
Nothing within these Terms & Conditions limits any liability that cannot legally be excluded under the laws of Scotland.
- Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Scotland.
Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the Scottish Courts.
- Acceptance
Payment of your Booking Fee confirms that you have read, understood and accepted these Terms & Conditions in full.
These Terms & Conditions supersede all previous versions.
Our Commitment
Whilst these Terms & Conditions are designed to protect both you and LLWE Limited, they are also intended to provide a clear understanding of how we work.
Every Event is unique and, wherever reasonably possible, we will always work with you to find practical solutions should circumstances change.
Our aim is to deliver the highest standard of service, professionalism and care from your first enquiry through to the collection of our final item after your Event.
We are proud to work alongside some of Scotland’s most prestigious venues, and we remain committed to building strong relationships with our clients, our venue partners and our trusted suppliers to ensure every Event receives the care, attention and professionalism it deserves.